265 Schermerhorn St, Brooklyn, NY 11217, USA
Despite the gym's attractive appearance, the equipment is in poor condition, with visible wear and cleanliness issues. I nearly experienced a fall on the treadmill. The classes were average. My primary concern stems from the front desk staff's behavior. The lack of welcome and the rudeness were compounded by overhearing extremely inappropriate conversations. As a biracial woman, I was shocked and disturbed by the discriminatory comments made by the staff member, who also identified herself as the manager. These comments targeted Black men and Latina women and included negative remarks about her coworkers. This behavior is unacceptable and creates a hostile environment. I strongly urge Chelsea Piers to address the equipment's condition and implement comprehensive hospitality and diversity training, or consider replacing the staff and equipment entirely.
For users in Taiwan exploring the 'Fitness Near Me' category and interested in fitness options in Brooklyn, New York City, consider Chelsea Piers Fitness, located at 265 Schermerhorn St, Brooklyn, NY 11217, USA. They can be contacted at (718) 407-6400 or +1 718-407-6400.
Based on customer reviews, Chelsea Piers Fitness in Brooklyn presents a mixed picture. One reviewer, who has experience with "luxury" gyms in both California and New York, describes CPF as having all the amenities, classes, and services one could want. They praise the staff and management for going above and beyond to create a sense of community, characterizing it as an unpretentious yet elite fitness facility.
However, another reviewer expresses significant concerns. Despite acknowledging the gym's attractive appearance, they report that the equipment is in poor condition with visible wear and cleanliness issues, even mentioning a near fall on a treadmill. They found the classes to be average, but their primary concern stemmed from the front desk staff's behavior. This reviewer described a lack of welcome, rudeness, and overhearing extremely inappropriate and discriminatory conversations made by a staff member who identified herself as the manager. The comments allegedly targeted Black men and Latina women and included negative remarks about coworkers, leading the reviewer, a biracial woman, to feel shocked and disturbed by the hostile environment created. This reviewer strongly urges Chelsea Piers to address the equipment and implement hospitality and diversity training or consider replacing staff and equipment.
Environment: The gym has an attractive appearance and is described as a "luxury" gym with many amenities. However, there are conflicting reports regarding cleanliness and the condition of the equipment.
Services and Features: Chelsea Piers Fitness offers a wide range of amenities, classes, and services. The specifics are not detailed in the reviews, but the mention of a "luxury" gym suggests comprehensive offerings, potentially including various types of fitness classes and personal training.
Customer Service: Customer service feedback is contradictory. One reviewer praises the staff and management for creating a community feel, while another reports rude and discriminatory behavior from the front desk staff, including someone identifying as the manager.
Promotional Information: No specific promotional offers are mentioned in the provided text. Individuals interested in learning more about membership options or introductory deals at Chelsea Piers Fitness in Brooklyn should contact the facility directly. Given the contrasting reviews, it may be prudent to inquire about recent improvements or staff training initiatives.
In summary, Chelsea Piers Fitness in Brooklyn appears to be a well-equipped facility with a wide range of services and the potential for a strong community. However, potential members should be aware of recent feedback concerning the poor condition of some equipment and serious allegations of rude and discriminatory behavior by front desk staff. It is recommended to consider these points when exploring 'Fitness Near Me' options in Brooklyn and perhaps visit the facility to assess the current environment and equipment firsthand.
265 Schermerhorn St, Brooklyn, NY 11217, USA
Get directionsDespite the gym's attractive appearance, the equipment is in poor condition, with visible wear and cleanliness issues. I nearly experienced a fall on the treadmill. The classes were average. My primary concern stems from the front desk staff's behavior. The lack of welcome and the rudeness were compounded by overhearing extremely inappropriate conversations. As a biracial woman, I was shocked and disturbed by the discriminatory comments made by the staff member, who also identified herself as the manager. These comments targeted Black men and Latina women and included negative remarks about her coworkers. This behavior is unacceptable and creates a hostile environment. I strongly urge Chelsea Piers to address the equipment's condition and implement comprehensive hospitality and diversity training, or consider replacing the staff and equipment entirely.
Mar 07, 2025 · Nova LenoxI've had memberships at a number of "luxury" gyms in both California and New York. CPF takes the cake. Not only does it have all the amenities, classes, and services you could want, but the staff and management go above and beyond to make every member feel like they're part of the Chelsea Piers community. An unpretentious yet elite fitness facility.
Jan 29, 2025 · Kestine ThieleHonestly, soooo many things wrong with this gym. Facilities are pretty nice but they fall short on service. Reallyyyyy shitty staff. Classes aren't that great. Just not worth $230. You need to be in that gym every day to make that price make sense. But it definitely gets crowded, people never clean the equipment after themselves, it's SO hard to book a massage, really hard to get out of such an expensive membership, they increase the price by like $20/year...
Jan 03, 2025 · Lydia DrakefordGood facilities. However, giving it 1 star for its AWFUL front desk staff. They’re extremely rude, unfriendly, hostile, and are always bothered when I ask questions about the gym’s facilities + always replying with attitude. For the steep price of $240 members pay monthly, you’d expect CPF to hire competent staff with friendly demeanors that will make members feel welcome. A total shame and a waste.
Dec 05, 2024 · C TLuxury gym? Run! This place is getting worse. Management don’t know what they’re doing. They love your money. Guest pass is $60 per person. Lack of machines. Too many people during busy hour and the gym is now super cramped with all the machines in one place downstairs ( looking like Planet Fitness/Blink). Super ugly layout, At this point I want to cancel my membership. If you are paying $230 might just go to Equinox instead. Pro: Friendly Staff
Feb 23, 2023 · Tai Thi
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