111 Union St, Brooklyn, NY 11231, USA
I love this wonderful neighborhood gym! It's a smaller gym but has everything you need and is clean and well maintained. Despite the size you never have to wait for machines and it's never crowded. There is a range of group fitness classes (spin class, HIIT) with excellent instructors. Saying hi to the owner, Carlton, on my way in always brightens my day because he makes a point to get to know each of the members and it really makes you feel at home. He really cares about ensuring all members have a great experience. Such a difference compared to the other big corporate gyms I've been to. Highly recommend!
For users in Taiwan exploring the 'Fitness Near Me' category and interested in gym options in Brooklyn, New York City, it is important to consider mixed feedback regarding Elite Fitness Studio, located at 111 Union St, Brooklyn, NY 11231, USA. They can be contacted at (718) 596-0006 or +1 718-596-0006.
According to one customer review, Elite Fitness Studio is described as a wonderful neighborhood gym that, despite being smaller, has everything needed, is clean, and well maintained. This reviewer appreciated that the gym is never too crowded and there is rarely a wait for machines. They also highlighted a range of group fitness classes, including spin and HIIT, with excellent instructors. The owner, Carlton, is commended for making an effort to know members, creating a welcoming and home-like atmosphere, and genuinely caring about their experience, which is seen as a significant positive compared to large corporate gyms.
However, another review presents a starkly contrasting experience concerning customer service. This individual reported being asked by the front desk attendant to leave their driver's license for the duration of a class and then having their request to take a picture questioned. The situation allegedly escalated, with the attendant growing angry, refusing entry to the class, and then also refusing to cancel the booking on their end (which was made through ClassPass) to allow the customer to receive their points back. The attendant reportedly was uncooperative with both the customer and ClassPass, stating "that's your problem."
Furthermore, this negative reviewer mentioned reading multiple other reviews on ClassPass and Google that described similar negative experiences, expressing shock that the gym remains in business due to their "insanely bad" treatment of customers.
Environment: One reviewer describes the gym as clean and well maintained, despite being smaller. It is also noted as not being crowded.
Services and Features: Elite Fitness Studio offers a range of group fitness classes, including spin and HIIT, with instructors described as excellent. The gym also has the necessary equipment for individual workouts.
Customer Service: Customer service experiences appear to be highly variable. The owner, Carlton, is praised for his welcoming and caring attitude towards members. However, there are serious allegations of unprofessional and unhelpful behavior from at least one front desk attendant, including inappropriate requests for identification and refusal to resolve booking issues.
Promotional Information: No specific promotional offers are mentioned in the provided reviews. Individuals considering Elite Fitness Studio should weigh the positive feedback regarding the gym's cleanliness, equipment, classes, and the owner's attentiveness against the serious concerns raised about front desk policies and customer service interactions.
In summary, if you are looking for a 'Fitness Near Me' option in Brooklyn, New York, Elite Fitness Studio offers a clean, well-maintained environment with good group fitness classes and a welcoming owner. However, potential members should be aware of significant negative feedback regarding front desk customer service practices, including issues with identification policies and booking resolutions, as reported by multiple individuals.
111 Union St, Brooklyn, NY 11231, USA
Get directionsI love this wonderful neighborhood gym! It's a smaller gym but has everything you need and is clean and well maintained. Despite the size you never have to wait for machines and it's never crowded. There is a range of group fitness classes (spin class, HIIT) with excellent instructors. Saying hi to the owner, Carlton, on my way in always brightens my day because he makes a point to get to know each of the members and it really makes you feel at home. He really cares about ensuring all members have a great experience. Such a difference compared to the other big corporate gyms I've been to. Highly recommend!
Jan 26, 2023 · Audrey WhiteThe front desk attendant wanted to keep my drivers license for the duration of the class while I was in the class, which I found inappropriate. After questioning his subsequent request to take a picture of me, he grew angry and refused to let me take the class but also refused to cancel it on his end so that I could get my points back (I booked this on classpass). He refused to speak to classpass or do anything on his end, and said “that’s your problem.” After reading multiple other reviews on classpass and now google attesting to similar experiences, I am truly shocked this gym is still in business. Their treatment of customers is insanely bad.
Jul 15, 2024 · NatalieI’m very sorry to share that despite having a well maintained facility with a friendly atmosphere, I cannot recommend signing a membership contract with Elite Fitness. It is an iron clad contract that makes it unreasonably difficult to cancel - even outside of the original annual timeline. They will ‘auto renew’ your contract without your permission and continue to charge you without remorse or understanding why that might be considered unreasonable and strange. I have not lived in the neighborhood since August of 2021, and it was only this week that I was finally able to cancel my membership - despite multiple requests to do so. This entire issue has cost me over $1,000 in unused gym fees - most notably $300 of that coming from months post the ‘auto renewal’ period that I was never consulted about nor approved. I’m sorry. It’s a well maintained space. But I cannot recommend it unless you are a fan of local businesses trapping customers into unreasonable payments with unreasonable contracts. You are more likely to be tempted into a small claims court than you might be comfortable with doing business with Elite Fitness.
Oct 11, 2022 · john carnesThere is a big black man who claims to be the owner and extremely rude. He is creepy and was following me around. It is not a safe gym for women, who work out in an enclosed basement being watched by the lusty eyes of this man. Please don't join, it's a pathetic overpriced and unmaintained gym. Most of all the owner is a creepy man, sure to be all in your business.
Jan 22, 2023 · Allen AlamGreat Gym. Super Clean and quiet. If you go after 8, you can expect to have the gym nearly to yourself - an absolute novelty in ny. Great cardio machines. If the gym is ever crowded, it may be difficult to navigate your workout. So, if you're not into classes, make sure to schedule your times strategically. Check in is easy. Don't expect spa like luxuries.
Aug 13, 2018 · Sarah Bloom
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