124 W 23rd St, New York, NY 10011, USA
I’ve come here off and on for a couple years for drop in classes when I need a little fitness motivation and kickstart as it’s close to my office, but I finally decided to just become a member in late 2024 and I’m so glad I did. I’ve been going consistently for almost two months now and the coaches definitely get to know you and help you both improve your form and push you to meet goals. They are also there to celebrate you as well. Free coaching sessions to set goals have also been really helpful. I really enjoy the pace of the workouts and the rotation between treads, weights, and rowing which makes the class go by so quickly and before you know it you’ve spent an hour burning like 600 calories. I also like that they offer strength only or treadmill only classes certain days of the week if you want to focus more on one of those things. Have to give a shout out to Coach Jaqueline who has become a favorite to see on a weekly basis. She really goes the extra mile to make sure everyone gets some personal attention in each class and really helps to make sure your form is correct. Honorable mention to Coach Sabrina who I have been also enjoying a lot as well since she started recently at this location!
For users in Taiwan exploring the 'Fitness Near Me' category and interested in high-intensity interval training (HIIT) in New York City, it is important to consider mixed feedback regarding Orangetheory Fitness, located at 124 W 23rd St, New York, NY 10011, USA. They can be contacted at (646) 588-0133 or +1 646-588-0133.
According to several customer reviews, Orangetheory Fitness offers an incredible workout experience with an enjoyable pace and a rotation between treadmill exercises, weight training, and rowing, making the hour-long classes feel quick while burning around 600 calories. Many appreciate that coaches get to know members, help improve form, and push individuals to meet their fitness goals, offering encouragement and celebrating achievements. The availability of free coaching sessions for goal setting is also seen as beneficial. Some members have specific favorite coaches, like Jaqueline and Sabrina, who are noted for providing personal attention and ensuring correct form.
However, a significant negative review details an "Extremely Disappointing Experience" citing "Worst Customer Service Ever." This customer described a failure by the staff to send a required digital intake form, followed by a strict enforcement of a 15-minute check-in cutoff, even when the customer arrived one minute late after communicating the delay. The reviewer also reported unprofessional and demeaning behavior from a coach and a lack of flexibility or willingness to resolve the issue by the front desk, particularly concerning a booking made through ClassPass. This individual strongly advises others to reconsider joining Orangetheory due to poor communication, lack of professionalism, and disregard for customer care.
Environment: The atmosphere is described as motivating, contributing to an enjoyable workout experience.
Services and Features: Orangetheory Fitness offers HIIT workouts that rotate between treadmill cardio, weight training, and rowing. They also provide strength-only and treadmill-only classes on certain days for a more focused workout. Coaches are intended to be motivating and provide guidance on form. Free coaching sessions are available for goal setting.
Coaches: Many reviewers praise the coaches for being motivating, knowledgeable, and attentive, with specific mentions of Jaqueline and Sabrina. However, the negative review highlights unprofessional behavior from at least one coach.
Customer Service: Customer service experiences appear to be highly inconsistent. While some members appreciate the personalized attention from coaches, a detailed negative review points to significant issues with front desk protocols, communication, flexibility, and overall customer care.
Policies: The negative review highlights a very strict 15-minute check-in policy with no apparent flexibility, even in extenuating circumstances and when communication was attempted.
Promotional Information: The positive reviews, particularly the decision of one individual to become a member after using drop-in classes, suggest a compelling workout program. The availability of free coaching sessions for goal setting could be considered a promotional aspect. However, potential members should carefully consider the serious concerns raised in the negative review regarding customer service and strict policies.
In summary, if you are looking for a 'Fitness Near Me' option in New York City offering high-intensity interval training with a focus on calorie burn and motivating coaches, Orangetheory Fitness has received positive feedback for its workout format and some of its coaching staff. However, it is crucial to be aware of significant negative reviews detailing very poor customer service experiences and rigid adherence to policies, which may impact overall satisfaction.
124 W 23rd St, New York, NY 10011, USA
Get directionsI’ve come here off and on for a couple years for drop in classes when I need a little fitness motivation and kickstart as it’s close to my office, but I finally decided to just become a member in late 2024 and I’m so glad I did. I’ve been going consistently for almost two months now and the coaches definitely get to know you and help you both improve your form and push you to meet goals. They are also there to celebrate you as well. Free coaching sessions to set goals have also been really helpful. I really enjoy the pace of the workouts and the rotation between treads, weights, and rowing which makes the class go by so quickly and before you know it you’ve spent an hour burning like 600 calories. I also like that they offer strength only or treadmill only classes certain days of the week if you want to focus more on one of those things. Have to give a shout out to Coach Jaqueline who has become a favorite to see on a weekly basis. She really goes the extra mile to make sure everyone gets some personal attention in each class and really helps to make sure your form is correct. Honorable mention to Coach Sabrina who I have been also enjoying a lot as well since she started recently at this location!
Jan 29, 2025 · Alex XerosExtremely Disappointing Experience - Worst Customer Service Ever I had the most frustrating and disrespectful experience at Orangetheory Fitness, and I would not recommend this place to anyone. The staff clearly failed to follow their own protocols, leading to a complete waste of my time and an incredibly negative customer experience. First, I was told by the team that I needed to fill out a digital intake form before my class. However, despite the clear instruction, the form was never sent to me. I reached out multiple times—calling and emailing—only to be told I could fill it out in person. Fine. However, when I arrived, my train was slightly delayed, and I arrived one minute past the 15-minute check-in cutoff. I called ahead to let them know I would be one minute late and that the check-in process could have been expedited if they had actually sent me the form. To make matters worse, as I stood there asking for any sort of flexibility or forgiveness to the insanely strict 15-min mark rule, the coach openly told the front desk person, “If she’s acting like that, don’t let her in.” This comment was made in front of me, in a completely unprofessional and demeaning manner. I was taken aback by how insulting and dismissive the staff was, and I can’t believe that this kind of behavior is tolerated. This experience was a perfect storm of poor communication, lack of professionalism, and an utter disregard for customer care. I’m genuinely appalled by how I was treated and will not be returning to any Orangetheory location. I would highly advise anyone considering joining Orangetheory to think twice. The staff clearly doesn’t follow protocol and is unprepared to handle basic customer service.
Jan 18, 2025 · Melis AydoganI have tried every workout in Manhattan for 20 years that I’ve been here-The fancy brand name gyms, the boutique exercise venues and truthfully, Orangetheory fitness is the very best. I have always gone to the Chelsea location and I adore Coach Eleni.
Jan 29, 2025 · Rebecca BabcockJacqueline is the only good trainer here, any other trainers have no experience and do not motivate you. Also she is the only one that remembers to turn on the TV with the exercises for the 14 and 15 station. Any other trainers they had no idea about that TV on the side which is very annoying because if you sign up for 14 and 15 you cannot see any of the exercises. 5 starts to Jacqueline any other trainers will give a 3 star.
Feb 08, 2025 · VI love OTF Chelsea! All the coaches are great especially Coach Eleni’s encouragement and fire music 🔥 would definitely recommend to anyone considering trying out a class!
Jan 31, 2025 · Aneesha Patel
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