Power Pilates

I Loved Eunah's class, her energy was so bright and welcoming. It was my first tower class and I was a bit nervous but I felt at ease from her instruction and enthusiasm. Her movements were also well-paced and creative, there were moves I'd never seen before. I'd love to come again very very soon. Thank you for an amazing experience!

Monica was not encouraging and borderline verbally abusive. She started off the class by asking who was new to tower and with that knowledge went on to belittle students who were new. She says things once and doesn't give participants the opportunity to do it before screaming it repeatedly at the class. I understand the importance of safety especially when using equipment however her attitude was completely uncalled for. She also sighed and rolled her eyes when we didn't understand what she was saying. Knowing that we were first time tower students this doesn't promote an environment where I would want to return. She asked if hands on adjustments were okay (which | appreciate) but yanking and throwing someone's foot when they're not understanding the exercise is not an adjustment, and frankly unsafe. Studio was nice and clean with enough space for equipment. I would definitely come back for tower class with a different instructor or when Monica learns to encourage students in a healthy environment.

Today is my first time to join the Tower Class for 161W 23rd St Classroom. I took a subway and came to the class ASAP but 5 mins late. The instructor Kevin not only disallow my to join without sufficient reasons but yelled at me, the first time customer. He even locked me outside of the classroom which totally escalated my negative emotions. Front desk representative Claudia is more polite even though she cannot make any decision and told me to wait for management email. The issue is still pending. But hopefully class can describe more detailed requirements online if the time rule is much stricter than other pirate classes. Also, please train your instructor temper management for new clients. It is not very easy to arrive there back and forth for one hour with MTA fare in such a cold weather. Warm words can help.

Enjoyed the studio but my instructor, Monica, seemed like she had a bad day and was lashing out at the students. She was very aggressive and when we didn’t understand her pilates jargon she would sigh and scream… hopefully she finds better coping mechanisms and inner peace.

The pros: The instructors are knowledgeable. The cons: The management prioritizes profits over health. Did not let me reschedule for medical reasons despite providing a doctor's note. They rather pocket the money than extend goodwill of at least rescheduling. There is a lack of knowledge and diligence from an administrative perspective. Their email inbox is full and does not receive inquiries. You can call them multiple times and leave a voicemail but they will not respond in a prompt manner.